Recent projects:

I’m a Design Strategist with over a decade of experience helping companies solve customer problems. I lead teams designing and building digital, analog, and experiential solutions by starting with customer goals and barriers and working backward to feasibility and viability. I have expertise in human-centered design, experience design, and turning complex customer insights into actionable, impactful products, experiences, and strategies.

Areas of Expertise

  • Human-Centered Design

  • Generative and Evaluative Research

  • Systemic Prototyping, Learning, and Adapting

  • User-Centered Workshop Facilitation

  • Service and Experience Design